Introduction

This Privacy Policy describes how One Link L.L.C. (herein after referred to as the “Company”, “One Link”, “O.L.”, “App”, “Application”, “Site”, “we” “us or “our”) collects, uses, and discloses your Personal Information when you visit or use the Site and and/or App. The Company respects your privacy and is committed to protecting your Personal Information.

By visiting the Site or using the App or by creating an account with our organization through the App, a user agrees to the terms of this policy, including practices regarding information disclosed in Our privacy policy, usage restrictions within the Acceptable Use Policy, and terms and conditions within the Terms of Use . If the user does not agree to this agreement, he may not make use of these services.

You can at any time view a web version of the Our terms and this policy through One Link website or request a copy by email via contacting: info@onelink-eg.com

Purpose

This privacy policy aims to give you information on how the Company collects and processes your Personal Information through your use of this website and/or app, including any data you may provide through this website/app when you sign up thereto.

This website/app is not intended for children or minors and we do not knowingly collect data relating to children. For the purpose of this policy children/minor means all persons whose age is less than 21 years old.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing Personal Information about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other privacy policies and is not intended to override them.

Collecting Personal Information

When you visit the Site or use the App, we collect certain information about your device, your interaction with the Site and/or App, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone and location, cookie information, what sites or products you view, search terms, browser plug-in types and versions, other technology on the device you use to access the Site and/or App and how you interact with the Site and/or App.
• Purpose of collection: to load the Site and/or App accurately for you, and to perform analytics on Site/App usage to optimize our Site/App.
• Source of collection: Collected automatically when you access our Site and/or App using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our business partners, vendors, payment gateway systems’ providers, and services fulfillment apps/providers and third-party marketing providers to facilitate services of One Link.

Identity and contact information

• Examples of Personal Information collected: first name, maiden name, second maiden name, last name, username or similar identifier, marital status, billing address, email address, telephone numbers, title, date of birth and gender, personal identification and driving license.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for product/services delivery, and provide you with invoices and/or product/service confirmations, communicate with you, screen our goods, products or services for potential risk or fraud, performance of a contract with you, comply with a legal obligation, to keep our records updated and to study how customers use our products/services), administer and protect our business and this website and/or App (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data), notify you about changes to our terms and privacy policy, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our business partners, vendors, payment gateway systems’ providers, and services fulfillment apps/providers and third-party marketing providers.

Profile information

• Examples of Personal Information collected: username and password, interests, preferences, feedback and survey responses.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for product/services delivery, and provide you with invoices and/or product/service confirmations, communicate with you, screen our goods, products or services for potential risk or fraud, performance of a contract with you, comply with a legal obligation, to keep our records updated and to study how customers use our products/services) and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our business partners, vendors, payment gateway systems’ providers, and services fulfillment apps/providers and third-party marketing providers.

Financial information

• Examples of Personal Information collected: personal contact information (full name and/or company name) which may be collected, payment information (including credit card numbers, PayPal account, e-wallets, bank account and/or others), cargo information (including details about payments to and from you and other details of products and services you have shipped through us) email address, and phone number.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: hared with our processor business partners, and licensed FRA partners, lending partners, and payment gateway systems’ providers.

Customer support information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, PayPal account, e-wallets, bank account and/or others), email address, and phone number.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our business partners, and internal human resources.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your Personal Information but is not considered Personal Information in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your Personal Information so that it can directly or indirectly identify you, we treat the combined data as Personal Information which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights). This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

If you fail to provide Personal Information

Where we need to collect Personal Information by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We partner with freight networks, shipping lines and other business partners to deliver the services of One Link.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• We may share your Personal Information with business partners, vendors, payment gateway systems’ providers, and services fulfillment apps/providers and third-party marketing providers and other Third Parties (referred to in Glossary section).

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site and/or App. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site and/or App, your purchases, and your interaction with our ads on other websites and social media platforms with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK – https://www.facebook.com/settings/?tab=ads
• GOOGLE – https://www.google.com/settings/ads/anonymous
• BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products and services for sale, processing payments, performance of contract with you, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site and/or App;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our Legitimate Interests, which do not override your fundamental rights and freedoms.

Data security

We have put in place appropriate security measures to prevent your Personal Information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your Personal Information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Information on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected Personal Information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Retention

We will only retain your Personal Information for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your Personal Information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for Personal Information, we consider the amount, nature and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

We have to keep Personal Information about our customers (including Identity and Contact, Financial and Transaction information) for five years after they cease being customers for tax purposes. When you place an order and/or register with Us via the Site and/or App we will retain your Personal Information (Including Profile and Contact information) for Our records unless and until you ask Us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

In some circumstances we will anonymize your Personal Information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our website and Application uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your rights

Under certain circumstances, you have rights under data protection laws in relation to your Personal Information. These include:

• Request access to your Personal Information.
• Request correction of your Personal Information.
• Request erasure of your Personal Information.
• Object to processing of your Personal Information.
• Request restriction of processing your Personal Information.
• Request transfer of your Personal Information.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

No fee usually required

You will not have to pay a fee to access your Personal Information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site and/or App. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website and/or the application to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the Site and/or App or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and/or App and to provide our services.

• Cookies Necessary for the Functioning of the website and application
• Reporting and Analytics

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Glossary

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your Personal Information for our legitimate interests. We do not use your Personal Information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Third Parties:

• Service providers acting as processors based in Egypt or the Middle East who provide IT and system administration services.
• Professional advisers acting on behalf of the Company including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services to the Company.
• Egyptian Tax Authority and other authorities based in the Arab Republic of Egypt who require reporting of processing activities in certain circumstances.

Request access to your Personal Information (commonly known as a “data subject access request”). This enables you to receive a copy of the Personal Information we hold about you and to check that we are lawfully processing it.

Request correction data of the Personal Information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your Personal Information. This enables you to ask us to delete or remove Personal Information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your Personal Information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your Personal Information. This enables you to ask us to suspend the processing of your Personal Information in the following scenarios:

• If you want us to establish the data’s accuracy.
• Where our use of the data is unlawful but you do not want us to erase it.
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your Personal Information to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your Personal Information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@onelink-eg.com or by mail using the details provided below:

81 Joseph Tito Street, New Nozha, Cairo, Egypt

Last updated: October 31st, 2024

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.